Original rant: 12/18/2024
I work nights. I have a sign next to my doorbell telling people so, and asking them to not disturb me. Today I have had to take that sign down. Apparently no one can understand that this does not apply when I'm expecting them - and more than one person has used that sign as an excuse to not do the job that they were hired for. Today's incident is a case in point (but not the only example).
I've a kitchen remodel in progress since June, because we wanted it done before Christmas.
It is now mid-December, and still not finished.
This project has been mismanaged every step of the way.
Starting with the delivery of materials. We were given a window of delivery that fell outside of our vacation plans, but received notice of delivery DURING our vacation. The only recourse was to cancel delivery and reschedule later. That cost an extra month.
The boxes sat in our house for weeks before the project manager came to unbox/inspect. Items were missing, and had to be ordered before installation could occur.
When installation finally was scheduled, the install team found one of the cabinets was broken - which the PM missed. Installation was half-done, awaiting a new cabinet. They also found that the studs in my house are 24" apart, not 18" as estimated by PM - requiring bracing be installed, additional work for which the contractors were not originally hired.
And then there are the drawer pulls that never got ordered. We picked out handles/pulls to match the other cabinets, but those never got ordered because "I thought you wanted to get something special for that." We never said that. We wanted something to match the existing cabinets.
After another 3 weeks wait (during which time I bought and installed drawer pulls myself, thank you very much). Replacement cabinet is here (no PM inspection) and today the installers were scheduled to show up (between 8 and 10, ha ha).
They were not here by noon, and no communication. Wife called the PM and was told that they were on their way. We waited.
My outside camera shows that they were here shortly after 1:00, knocked so softly that even the dogs didn't hear it (did not ring doorbell), and left. Without knocking again, without calling.
The countertop/backsplash can't even be started until the cabinets are done. This will likely not be finished until well into January - and that's optimistic.
Look, I understand about scheduling, and how sometimes you can't follow through on a promise no matter how much you want to. But is it too much to ask for a bit of notice when you can't make an appointment?
I work nights. I literally have to sacrifice sleep to be present for anyone coming to my home during the day. A little common courtesy would have turned this ranting negative review to a simple "oh well, shit happens" shrug. But I have not received that from anyone involved in this project.
I cannot recommend that anyone use this storefront to arrange any kind of contract work. No one communicates anything, no one does the job that they were hired to do.
(The install was not finished until February '25.)